• 1. Merchandise - Department Manager

    DUTIES AND RESPONSIBILITIES

    1. To manage daily operation of the stores to ensure smooth running with achievement of sales target and deliver the highest level of service including but not limited to:
      • Devise and implement sales and merchandising plans and strategies to achieve sales and profit targets of the department(s);
      • Manage and motivate sales team to increase sales volume;
      • Provide training and coaching alongside with HR Dept. to maintain sales service at required level;
      • Conduct On-The-Job training; to ensure that all staff and promoters provide the highest level of service to customers; adhere to company’s regulations and grooming standards;
      • Support sales floor operations; to lead and motivate staff and promoters in carrying out their duties effectively and efficiently in order to achieve profit & sales and stock targets;
      • Prepare and analyze sales reports; prepare budget reports and any other (expense) reports required by the Company;
      • Conduct sales floor inspection on a regular basis (i.e. monthly/ weekly/ daily) to identify and solve urgent or arising issues;
      • Check and control stocks;
      • Handle customer complaints or inquiries;
      • Plan and execute renovation plan(s) for department(s);
      • Plan and organize merchandise purchase and delivery schedule from overseas buying trips.
    2. To manage brands by:
      • Conduct market research and analysis on competitors’ stores;
      • Evaluate sales performance of each brand;
      • Negotiate with suppliers for the most favorable terms and conditions;
      • Plan and develop effective and efficient sourcing and procurement systems, source and procure merchandise;
      • Set-up brand selection procedure and propose in/out brands;
      • Check and control product quality, quantity and origins;
      • Control visual merchandising of each brand;
    3. To plan and manage the department’s P&L:
      • Analyze and interpret trends to facilitate planning;
      • Monitor sales figures and forecast future sales;
      • Create business plan and sales target for the department(s);
      • Make plans to achieve the sales target;
      • Manage and control effectively operating expenses (including manpower expenses)
    4. To collaborate with Advertising & Promotion Division to conduct marketing activities:
      • Determine marketing strategy changes;
      • Organize promotions programs, special displays and events;
      • Analyze and evaluate sales result after each program;
    5. To comply with the Company’s rules and regulations. Any act for bribes and the Company’s information leaking out is totally unacceptable.
    6. To undertake any other activities required of the post holder by the Company;

    REQUIREMENTS

    • Bachelor Degree with related major;
    • At least 05-year experience in Retail Business in which at least 03-year experience in the same position;
    • Experience in working for MNC is favorable;
    • Fluent in English for all skills: speaking, writing, listening & reading;
    • Proficient in MS Office application (Word, Access, PowerPoint, Outlook);
    • In-depth knowledge of the Department’s commodities;
    • Strong negotiation and problem solving skills;
    • Hard working, trustworthy and teamwork spirit;
    • Number-driven and strong management ability;
    • Being able to work on shift, weekends and public holidays when required;
  • 2. Merchandise - Retail Manager

    DUTIES AND RESPONSIBILITIES

    1. To assist Department Manager to manage daily operation of the stores to ensure smooth running with achievement of sales target and deliver the highest level of service including but not limited to:
      • Manage and motivate sales team to increase sales volume;
      • Provide training and coaching alongside with HR Dept. to maintain sales service at required level;
      • Conduct store inspection regularly to identify and solve urgent or arising issues;
      • Check and control stocks;
      • Handle customer complaints or inquiries;
    2. To assist Department Manager to manage brands by:
      • Conduct market research and analysis on competitors' stores;
      • Evaluate sales performance of each brand;
      • Negotiate with suppliers for the most favorable terms and to plan major vendor programs in important growth areas. If necessary, co-ordinate
      • and conduct business meetings with suppliers/vendors and prepare business correspondence and reports;
      • Set-up brand selection procedure and propose in/out brands;
      • Check and control product quality, quantity and origins;
      • Control visual merchandising of each brand;
      • Ensure that staff and promoters observe safety and security procedures;
      • Report any sales floor operation issues (i.e. shoplifting, accident, etc.) to security personnel and attend to the necessary follow-up action.
    3. To assist Department Manager to plan and manage the department's P&L:
      • Analyze and interpret trends to facilitate planning;
      • Provide and analyze sales, profit and stock figures and forecast future sales;
      • Create business plan and sales target for the department;
      • Plan and forecast fashion and demand trends, recommend new merchandise mix and (new) suppliers to achieve the sales target;
      • Review purchases regularly and provide recommendations on appropriate actions to be taken, manage physical stock takes and regular stock checks;
      • Ensure that all purchase orders, goods returns are duly completed and processed according to established procedures;
      • Facilitate smooth movement of stocks to and from the sales floor. Effect shortage control audits.
    4. To assist Department Manager to collaborate with Advertising & Promotion Division to conduct marketing activities:
      • Determine marketing strategy changes;
      • Organize promotions programs, special displays and events;
      • Analyze and evaluate sales result after each program;
      • Prepare and execute advertising and promotion plans, budgets and schedules; plan and execute effective merchandise zoning, layout and display by working closely with the Visual Display team and vendors so as to present the merchandise in an exciting and interesting manner to portray the desired concept and theme;
      • Provide feedback to department manager on display locations and fixtures to maximize visual impact; feedback on point of sale, publicity on the effectiveness of A&P programs.
    5. To comply with the Company's rules and regulations. Any act for bribes and the Company's information leaking out is totally unacceptable.
    6. To undertake any other activities required of the post holder by the Company;

    REQUIREMENTS

    • Bachelor Degree with related major;
    • At least 04-year experience in Retail Business in which at least 02-year experience in the same position;
    • Experience in working for MNC is favorable;
    • Fluent in English for all skills: speaking, writing, listening & reading;
    • Proficient in MS Office application (Word, Excel, Access, PowerPoint, Outlook);
    • In-depth knowledge of the stores' commodities;
    • Good negotiation and problem solving skills;
    • Hard working, trustworthy and teamwork spirit;
    • Number-driven and good management ability;
    • Being able to work on shift, weekends and public holidays when required;
  • 3. Merchandise - Retail Supervisor

    DUTIES AND RESPONSIBILITIES

    Sales Operation and Customer Service

    1. Attend to customers individually, provide latest information and advice on fashion/ product trends, wardrobe-coordination, usage of products, etc. Practice complementary sale (i.e. recommend tie to go with shirt).
    2. Keep up-to-date on store information and product knowledge to sell and promote merchandise and services of the company, employing a consistently high level of service.
    3. Maintain and update data bank of regular customers, ensure effective and systematic customer data resource system. Know the customers by their names and their shopping interests.
    4. Handle and resolve customers' feedback/ complaints; feedback to manager(s) on customer's comments.
    5. Provide support in the following areas:
      • Cashiering duties
      • Stock control
      • Housekeeping
      • Merchandise display
      • Security measures on the sales floor
      • Market information, customer feedback to superiors
      • Sales administrative procedures

    Merchandising and Market Information

    1. Receive and check merchandise for quantity, quality, sizes, price tags, etc.
    2. Study and feedback on merchandise for quality, price line consistency, salability, delivery punctuality and reliability.
    3. Display merchandise according to theme or concept from A&P Division.
    4. Advice and feedback on display locations and fixtures to maximize visual impact; also, to feedback on point-of-sale, posters and publicity on the effectiveness of A&P programs.

    Control of Stock Level

    1. Conduct physical stock-take; check stock daily on the shelves and in the stock-room; replenish fast-moving stock, report on out-of-stocks, slow/fast moving stock; return damaged/ soiled merchandise.
    2. Check price-tags

    Staff Management

    1. Provide OJT (Mentorship) and train retail staff and promoters on the following:
      • Provision of quality service to customers
      • Selling techniques and merchandise knowledge
      • Behave according to business etiquettes and standards set by the company
      • POS training
      • Abide by company's grooming standards
      • Adhere to company policies, rules and regulations
    2. Supervise retail staff and promoters to carry out their duties effectively and efficiently and to achieve sales, profit targets and control
    3. stock level.
    4. Provide feedback to superior on staff performance.

    Safety & Security

    1. Monitor and control changing-room procedures.
    2. Ensure that retail staff and promoters observe safety and security procedures.
    3. Report any shoplifting case and/or suspicious characters to superior or security personnel.

    ekeeping

    1. Ensure that sales area, showcases and fixtures are always clean and tidy; ensure that products on display are clean and tidy.

    Administrative Procedures

    1. Update and maintain records of VIPs, SKU, stock, etc.
    2. Daily sales records.
    3. Monitor/ check staff attendance against duty rosters.
    4. Comply with the Company's rules and regulations. Any act for bribes and the Company's information leaking out is totally unacceptable.
    5. Any other duties as and when assigned by the company.

    REQUIREMENTS

    • Bachelor Degree with related major;
    • At least 03-year experience in Retail Business in which at least 01-year experience in the same position;
    • Experience in working for MNC is favorable;
    • Fluent in English for all skills: speaking, writing, listening & reading;
    • Proficient in MS Office application (Word, Excel, Access, PowerPoint, Outlook);
    • In-depth knowledge of the stores' commodities;
    • Strong problem solving skills;
    • Hard working, trustworthy and teamwork spirit;
    • Customer-oriented and good management ability;
    • Being able to work on shift, weekends and public holidays when required;